Assad emails: a furniture problem

Subject: RE: Items Received
Date: 27 January 2012 15:48:31 GMT

Dear Alia,

Is it possible to take a picture of the nightstands indicating which one is the one your ordered and which has been sent wrong? I need to send them to the head office. I will then organize a replacement for the one that is wrong.

The lighting department will get back to me with an answer on Monday.

Thank you for your patience and have a good weekend!

Kind regards,



—–Original Message—–
From: AK []
Sent: 26 January 2012 18:41
Subject: Re: Items Received


Thanks for getting back to me so quickly. I look forward to hearing from you when you have more news.

Many thanks


On Jan 26, 2012, at 7:08 PM, [XXXXXXXXXXXX] wrote:

Dear Alia,

I am sorry to hear about that. Usually we check things in the warehouse but this time was difficult because items were crated.

I will deal with this matter and get back to you as soon as I can. I will also check those lamps for you.

Please accept our apologies.

Thank you.

Kind regards,


—–Original Message—–
From: AK []
Sent: 26 January 2012 13:47
Subject: Items Received


I hope you are well. I am pleased to say that all the items sent recently have been safely received – many thanks for all your help.

I have received two nightstands as ordered, but unfortunately they appear to be different finishes and they have different colour draws!? I am sure there is a mistake. I checked the invoice and thankfully the two nightstands have the same order reference so I am sure they sent the wrong one. Please can you look into this for me.

Alo, just to confirm that we are still waiting on the following:

– [XXXXXXXXXXXX] Lantern *3
– [XXXXXXXXXXXX] Magnolia Table Lamp *2

Do you have an idea of when they will be ready?

Looking forward to hearing from you.

Kind regards

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